I.INTRODUCTION A.Background Information Around seventy-five kilometers from A thuslys is the expression of Agia Marina. This port wine is the connection line between Nea Styra at Evoia island and Athens. The transportation to and from the 2 ports is conducted through ferries. The ferries ar capable of carrying both people and cars. all(prenominal) conveying is holded by a private community. each friendship is responsible for the maintenance of its ferrying and the human pick counselling of its personnel. Until 3 beginning(a) of December 1990, each partnership acted on its own in a healthy competitive environment. individually company settled its own price list and pose the nonchalant interims according to its strength in the market. B.The Present On the initiative of January 1991, all ferry companies came to an agreement to formulate into a pond. The gaffer operating officer of each company together with the death chair consist the mount up of Directors. P resident of the mob is Mr. Kavantouris Nikolaos. for each one company is entered in the puddle by a parcel according to several criteria. These criteria take on the ferry contentedness and light. The more capacity and the less agility each ferry possesses the more dower it hold in the consortium.

The profits from the tickets ar collected by the consortium and then distributed to each company according to its percentage entry, after the consortium withholds its own percentage fee. Currently the consortium consists of the following ferries: Melina, maria P. and Diamantis. Each form the consortium agreement is renewed, with close to ferries exiting and! some other entering. Finally, the consortium makes decisions such as the price of the tickets and the degree itinerary. II.ANALYSIS OF THE QUALITY OF serve well A.Good Manners Customers come in reach out with ferry and consortium employees in three different areas. These areas are the ticket house before entering into the ferry, during the automobile place procedure, and at the canteen of the ferry. The attitude of the...If you want to get a plenteous essay, order it on our website:
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